Delivery and Shipping

Shipping

Below are frequently asked questions regarding shipping and handling of your equipment. If you cannot find an answer to your question below, you can contact us at 27 84 860 3001.


How does my product ship?

Gym Store uses variety of LTL (Less Than Truckload), Road freight companies as well as carries out in house deliveries on selected orders.


How long will my order take to arrive?

Depending upon your order; Delivery of imported stock is subject to availability from the suppliers and will be available between 8 (eight) to 14 (fourteen) weeks from date of deposit payment. Delivery of locally supplied stock, is subject to availability from the supplier and will be available between 2 (two) days to 6 (six) weeks.

Average Transit Times:

  • Gauteng: 1-3 Business Days
  • Cape Town: Up to 3-5 Business Days
  • Durban: Up to 2 - 5 Business Days
  • Outlying areas: Up to 3 - 9 Business Days

Export orders: On request


How can I track my shipped order?

Once your order has been picked-up by the shipping carrier, we will provide you with a tracking number and carrier website, where you can find an up to date estimated delivery status and date.


Can Gym Store deliver AND install my products?

Yes, Gym Store can professionally deliver and install your products into any location. We will test and calibrate each unit to ensure the best product experience every time.

If you are located outside of Gauteng, Gym Store has established a network of trusted professional delivery and installation companies that can meet your needs.

If you are purchasing a full gym package, Gym Store can have one of its experienced fitness experts fly to your location, who will design, coordinate, and execute your gym plan efficiently.


What should I do if my product arrives damaged?

ALL ORDERS SHOULD ALWAYS BE INSPECTED PRIOR TO ACCEPTANCE!

In event that your order damaged in transit, make note on the delivery note that the driver has with him/her.

If the damage is MINOR (e.g. cracked or dented covers, scratched paint, missing end caps, broken console, etc.) please make note on the delivery noteand ACCEPT shipment. Once signed for, please contact your Gym Store representative so that we can replace or repair any parts issues and be reimbursed by the shipping carrier as per your delivery notes.

If the damage is MAJOR (e.g. cracked frame, bent steel, fork lift punctures, or other extreme cases that would render a product unusable), you have the right to refuse delivery. Make sure to note all the outstanding issues on the carriers delivery note, and call us immediately at 27 84 860 3001, so that we can guide you through the process of receiving a replacement unit / store credit.


What does curbside freight mean?

Curbside freight is the standard delivery service via freight carriers, that leaves your product on the first dry landing of your home or business (e.g. driveway/front door step, or commercial store front). The trucking company will call you in advance to schedule a time of delivery. Typically, it will be scheduled during business hours Monday-Friday and they will provide you with a 2-5 hour window for delivery.

PLEASE INSPECT YOUR DELIVERED ORDER FOR DAMAGES PRIOR TO ACCEPTANCE!

If your equipment is damaged, please read the procedure above.


What is inside delivery mean?

Inside delivery is a service provided by Gym Store or specialty delivery companies that will bring in your fitness equipment order up to 50 feet inside your home or business. If required, the service will also include disassembly of equipment to move through your location and reassembly of the product in the selected final location.

PLEASE INSPECT YOUR DELIVERED ORDER FOR DAMAGES PRIOR TO ACCEPTANCE!

If your equipment is damaged, please read the procedure above. 


How does my order come packaged?

Most of our products are flat packed in cardboard boxes, or bubble wrapped. In most cases, products ship de-assembled.

For larger orders or full trailer loads, Gym Store will blanket wrap your shipment and thoroughly secure all products to the shipping trailer floor.

Please note: Most new equipment orders come factory packaged, and require simple assembly. If you would like to have professional assembly, please contact us.


How difficult will it be to install my own equipment?

Many customers choose to install their own equipment for additional savings on shipping.

Difficulty:

  • Easy: 1-2 People
  • Moderate: 2-3 People
  • Hard: 3-4 People, disassembly required
  • Very Hard: 3-4 People, disassembly required

Equipment

  • Treadmills Hard
  • Ellipticals: Moderate
  • Steppers :Easy
  • Exercise Bikes : Easy
  • Spin Bikes : Easy
  • Rowers : Easy
  • Strength Equipment : Moderate to Hard
  • Selectorized Strength Equipment : Moderate to Very Hard
  • Specialty Equipment : Moderate

How much does shipping usually cost?

Shipping costs are based on the volume, size and weight of your order and calculated on request.


Where is my order shipping from?

Most orders will be shipped from one of our two Gautneg warehouse locations. Either From Randburg or Springs Some new equipment orders will be shipped directly from the manufacturer to your door. We will notify you of the shipment from location and estimated delivery date.


Can I pick my order up, myself?

Sure! As soon as your order is completed, your we will contact you to schedule a convenient pick-up time and date.

Please notify the representative when placing the order, if you will be picking the order up. All pick-up will be from our showroom in Randburg.


Can I arrange my own shipping?

Sure! Although Gym Store secures some of the most competitive shipping rates, we understand that our customers sometimes have relationships with carriers. In this instance, Gym Store can provide you with the package dimensions required to get your own quote. If your quote is lower than our quote, we have no issues using your carrier; however, if any damage during transit occurs after leaving the Gym Store warehouse, you, the customer, would be responsible to contact the carrier and file any and all damage claims.


Is my equipment shipment insured?

All equipment delivered by Gym Store, or trusted freight carriers are insured for the full sale value not including shipping costs. If shipped through Gym Store's network of trusted carriers, Gym Store will supersede the damage claim and make any and all repairs at the location of the customer.